Privacy policy

Last updated: April 29, 2026

At ZoeHamian, we value the trust you place in us when you share your personal information. This policy explains how we collect, use, and protect your data when you visit our store, make a purchase, or communicate with us. Our goal is to provide a secure, respectful, and curated shopping experience for every member of our community.

1. Information We Collect

To serve you better, we collect information that helps us fulfill your orders and personalize your experience:

  • Contact Details: Your name, shipping/billing address, phone number, and email.
  • Payment Information: Securely processed transaction details (we do not store your full credit card numbers; these are handled by our secure payment processors).
  • Order History: Items you’ve viewed, added to your cart, or purchased.
  • Device Data: Technical information like your IP address and browser type to help our website run smoothly.

2. How We Use Your Data

We use your information for the following professional purposes:

  • Fulfilling Your Orders: Processing payments, arranging shipping, and handling returns.
  • Communication: Sending updates about your order or responding to your support inquiries.
  • Improving Your Experience: Tailoring our website and product recommendations to fit your style.
  • Marketing: If you opt-in, we’ll send you occasional inspirations and updates about new ZH drops. You can unsubscribe at any time.
  • Safety & Security: Protecting our community from fraud and ensuring a secure checkout.

3. Sharing Your Information

We respect your privacy. We only share your data with trusted partners necessary to run our business:

  • Service Providers: Secure platforms that host our store, process payments, and ship your packages.
  • Legal Compliance: Only when required by law or to protect the rights and safety of our brand and customers.
  • Note: We do not sell your personal information to third parties for their own marketing purposes.

4. Your Rights and Choices

We believe you should have control over your data. Depending on your location, you may have the right to:

  • Access or Update: Request a copy of the data we hold or ask us to fix inaccuracies.
  • Delete: Request that we erase your personal information.
  • Opt-Out: Unsubscribe from marketing emails using the link at the bottom of any message.

To exercise these rights, please contact us at the email provided below.

5. Security and Retention

We use industry-standard security measures to keep your data safe. We only keep your information as long as necessary to manage your account, comply with the law, or resolve disputes. While no system is 100% impenetrable, we are committed to protecting your information with the utmost care.

6. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from children. If you believe a minor has shared data with us, please reach out so we can remove it.

7. Contact Us

If you have questions about your privacy or would like to exercise your rights, please reach out to us directly. We are here to help.

Email: zoe_hamian@zohomail.com